Your rights and responsibilities

Our commitment to you

You will be treated as a partner in the care and attention you receive.
You will be treated as an individual and will be always given courtesy and respect irrespective of your ethnic origin, religious beliefs, personal attributes or the nature of your health problems.
Following discussion, you will be given the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
You have the right to see your health records, subject to any limitations in law. Your records will be kept confidential.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive any information which directly affects your health and the care being offered
All staff involved in your care will be identified by name
When attending the surgery, you can expect to be informed of any excessive delays
The practice is committed to monitoring the care given to you by secondary care organisations such as hospitals.

Come to the surgery wherever possible. If an appointment has been made you are responsible for keeping it. If you are unable to attend, please cancel your appointment. The time can be available for someone else.
If several family members are ill, please make an appointment for each of them
Some consultations are unexpectedly long. It may be that arrangements have to be made to get a patient into hospital immediately. These can be unpredictable and may cause delays. You will be informed of the delay, and we ask that you are patient.
The doctor can see may more patients in surgery than when out visiting. Most children can be brought to the surgery and will be seen more promptly than if a home visit is requested. Home visits are for people whose medical condition means that they cannot leave the house for medical reasons.

If something goes wrong, please tell us. See complaints and feedback.