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Managing your health online

Using an online form

There are many things you can do online at our surgery. Some tasks you can do using a website called Klinik where you can:

  • ask for help with a non-urgent medical problem
  • request an appointment
  • request a sick note
  • ask about test results
  • order a repeat prescription
  • contact us about an admin request

You don’t need an account to use this website.

Klinik is for non-urgent requests. We review requests sent after 6pm on the next working day.

Contact us online

Using your NHS account or SystmOnline

There are other tasks you can do online, like:

  • order repeat prescriptions
  • view your test results
  • see parts of your health record
  • check or cancel appointments
  • see your vaccination record

For these, you can use your NHS account or SystmOnline. You can access them using their websites or apps.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

You must be 13 or over to use the NHS App, and registered with a GP surgery in England or the Isle of Man.

With full access to the NHS App you can:

  • order repeat prescriptions and choose the pharmacy you collect them from
  • book and manage appointments
  • see your GP health record, including your allergies and medicines
  • register your organ donation decision
  • choose how the NHS uses your data
  • view your NHS number
  • use NHS 111 online to get advice

You need to prove who you are to get full access.

Get help and support with the NHS App on the NHS website.

Setting up SystmOnline

To set up SystmOnline for the first time:

  • visit the surgery with photo ID so we can confirm your identity
  • we will give you a username and password
  • go to SystmOnline or use the app to register

Asking to see your record online

Once you have registered, tell us if you would like to see your record online.

We check your record before we turn this on. This can take a while, depending on demand and GP workload.

We will text you when we have changed your access.

See accessing your health record for more.

Accessing services for someone else

You may be able to use these services for someone you care for. See accessing someone else’s information.